Refund Policy (Digital Products)
1. General Information
This Refund Policy applies to all digital products sold through www.@vitalab.pro, including eBooks, guides, PDF files, and downloadable materials (“Products”).
Because digital products cannot be physically returned, specific rules apply to refunds, in accordance with consumer protection laws.
2. Digital Products — All Sales Are Final
Due to the instant and irreversible nature of accessing digital content:
All sales are final and non-refundable.
Once you gain access to the file (download link, email delivery, or online access), the product cannot be “returned,” and therefore refunds are not possible.
3. EU/EEA Customers — Waiver of Withdrawal Rights
If you reside in the EU/EEA, you acknowledge that by purchasing a digital product:
You receive immediate access to the content
You lose your right to withdraw from the purchase (based on Article 16 of the EU Consumer Rights Directive)
During checkout, you must agree to this before completing your order.
4. Exceptions — When a Refund May Be Granted
Although digital products are non-refundable, we may issue a refund in exceptional cases, such as:
Duplicate payment (accidental double purchase)
Technical issues that prevent you from accessing the product
(only if confirmed and we cannot resolve the issue)
Incorrect file delivery from our side
(wrong product sent by mistake)
In such cases, contact us within 7 days of purchase.
We may request additional details to verify the issue before processing a refund.
5. Technical Problems
If you experience any technical issue (e.g., file won’t download or open), we will:
re-send the file
provide an alternative download link
assist you via email
We consider this support, not a grounds for refund, unless the issue cannot be resolved.
6. Chargebacks
Unauthorized chargebacks for valid purchases of digital products may result in:
revocation of access to all products
documentation sent to the payment processor
potential removal from future purchases
If you have an issue, always contact us first — we respond quickly and resolve problems.
7. Contact Information
For refund inquiries, support, or technical issues, contact us at:
Email: contact@vitalab.pro
Website: www.vitalab.pro
Company / Seller: Vitality Lab / Alex Carter
We aim to respond within 24–48 hours.
This Refund Policy applies to all digital products sold through www.@vitalab.pro, including eBooks, guides, PDF files, and downloadable materials (“Products”).
Because digital products cannot be physically returned, specific rules apply to refunds, in accordance with consumer protection laws.
2. Digital Products — All Sales Are Final
Due to the instant and irreversible nature of accessing digital content:
All sales are final and non-refundable.Once you gain access to the file (download link, email delivery, or online access), the product cannot be “returned,” and therefore refunds are not possible.
3. EU/EEA Customers — Waiver of Withdrawal Rights
If you reside in the EU/EEA, you acknowledge that by purchasing a digital product:
You receive immediate access to the content
You lose your right to withdraw from the purchase (based on Article 16 of the EU Consumer Rights Directive)
During checkout, you must agree to this before completing your order.
4. Exceptions — When a Refund May Be Granted
Although digital products are non-refundable, we may issue a refund in exceptional cases, such as:
Duplicate payment (accidental double purchase) Technical issues that prevent you from accessing the product(only if confirmed and we cannot resolve the issue)
Incorrect file delivery from our side(wrong product sent by mistake)
In such cases, contact us within 7 days of purchase.
We may request additional details to verify the issue before processing a refund.
5. Technical Problems
If you experience any technical issue (e.g., file won’t download or open), we will:
re-send the file
provide an alternative download link
assist you via email
We consider this support, not a grounds for refund, unless the issue cannot be resolved.
6. Chargebacks
Unauthorized chargebacks for valid purchases of digital products may result in:
revocation of access to all products
documentation sent to the payment processor
potential removal from future purchases
If you have an issue, always contact us first — we respond quickly and resolve problems.
7. Contact Information
For refund inquiries, support, or technical issues, contact us at:
Email: contact@vitalab.pro
Website: www.vitalab.pro
Company / Seller: Vitality Lab / Alex Carter
We aim to respond within 24–48 hours.
